Arbonne International, LLC

  • Global Service Advocate III

    Job Locations US-TX-Addison
    Posted Date 7 days ago(7 days ago)
    ID
    2018-4034
    # of Openings
    2
    Category
    Customer Service
  • Overview

    Job Overview:

     

    The Global Service Agent Level 3 receives incoming calls on the field support and VP support queues, responds to questions via email and live chat, processes orders and returns while supporting Consultants to build their businesses.  This includes resolving issues and effectively relaying the details of products, complex commission structures, promotions, and incentives.

    Responsibilities

    Essential Functions and Basic Duties:

    • Ensure calls, emails, and chat are handled according to departmental requirements
    • Deliver excellent customer service
    • Effectively resolve complex customers issues
    • Answer questions regarding product details
    • Assist customers with technical issues
    • Provide follow-up calls as needed
    • Handle escalations directly from VPs or company executives
    • Must have a clear understanding of business rules, terms and conditions, and policies/procedures regarding the success plan
    • Responsible for providing offline support to customers, through various returns requests.
    • Accurately file and document return requests, in various systems such as Core/Commerce Manager and the various shared drives and databases used.
    • Work closely with Team Leads
    • Take ownership of customer inquiries and act with empowerment
    • Must follow International compliance guidelines by Country
    • Must meet Productivity standards
    • Must meet Quality standards
    • Must meet Key Performance Indicators

    Qualifications

    Essential Job Requirements:

     

    • High School Diploma or equivalent required; Associates or Bachelor’s degree desirable.
    • Minimum of 3 years’ Customer Service experience preferred, preferably in an inbound contact center
    • Must have intermediate to advanced computer knowledge, including Microsoft Word, Excel and Outlook programmes
    • Excellent communication skills (written, verbal, and interpersonal)
    • Must be committed to providing excellent customer service at all times and supporting our clients/consultants in their businesses
    • Must have technical support expertise and or knowledge 

     

    Essential Job Expectations:

    Attendance:

    • Must demonstrate and maintain an excellent record of punctuality and attendance
    • Reliable transportation is required

     

    Job Knowledge:

    • Must have the capacity to retain and process the information provided in the company training program
    • Must be meeting the essential functions and basic duties as described for this position
    • Must possess technical aptitude to diagnose system and or process issues

     

    Professionalism:

    • Must have the capacity to demonstrate professionalism and a positive attitude

     

    Interpersonal:

    • Must be courteous to colleagues and assist in other tasks when requested to do so.
    • Must have the capacity to be a team player

     

    Availability:  

    • Must be capable of working a flexible schedule, weekend hours, and overtime hours when requested to do so.

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    Discover Arbonne

    Thank you for visiting the Arbonne Career Site! As you can see, we are actively seeking amazing talent to join our growing team of dedicated professionals across various areas of the business.

    From Creative, Customer Service and Events — to IT, Operations, Product Marketing and much more — we proudly employ hundreds of dynamic, enthusiastic and positive people who work to make a difference every day. Our mission is to transform lives through pure, botanically based ingredients in scientifically tested products; a pure, healthy lifestyle; and the pure joy of helping others. We believe in the power of our people and our products to transform your life, and in turn, the lives of others. This is at the heart of what we do and who we are at Arbonne.

    If you did not find a current listing for a role that might suit you, we hope you will take a moment and upload your resume for us to keep on file in consideration for future job openings. We will then add you to our email database and automatically keep you informed about new positions and related updates. We would love to stay in touch!

    About Us

    Founded in Switzerland in 1975, and brought to the U.S. in 1980, Arbonne International creates personal care and wellness products crafted with premium botanical ingredients and innovative scientific discovery. Arbonne’s personal care and nutrition formulas are vegan certified, cruelty-free, formulated without gluten, dermatologist–tested and adhere to a strict Ingredient Policy. Arbonne products are available at arbonne.com or through an extensive network of Arbonne Independent Consultants in 7 countries: U.S., Canada, Australia, Poland, New Zealand, Taiwan and the United Kingdom. Arbonne is a privately held company headquartered in Irvine, California.